By Tamlyn Canham
Failing to wear a mask during a FlySafair flight could cost you R100,000.
A disgruntled passenger put the airline on blast after noticing its strict mask policy.
The policy states that a mask must cover both the passenger’s nose and mouth throughout the flight.
It added that those who fail to comply will risk being arrested by the SAPS upon landing. They could also be added on a “no-fly” list.
“Our Caption may choose to divert this flight, in the interest of health and safety, and as per our Terms and Conditions, all inherent costs (estimated at R100k) will be for your account,” the policy states.
The passenger who shared a picture of the policy accused the airline of threatening its customers.
“Dear @FlySafair – threatening paying customers in this manner is terrible optics for many reasons.
“I expected this from tone-deaf and inefficient state-owned airlines, not one that prides itself on customer service and professionalism. Please fix this,” Twitter user, @Paratus2014, wrote.
Dear @FlySafair – threatening paying customers in this manner is terrible optics for many reasons. I expected this from tone-deaf and inefficient state-owned airlines, not one that prides itself on customer service and professionalism. Please fix this. pic.twitter.com/PBgjLHTI2f
— Paratus 🏴 (@Paratus2014) February 14, 2021
FlySafair’s website also lists wearing a mask as compulsory for every flight.
The airline apologised to the customer, but stressed that COVID-19 regulations needed to be followed.
“Hi, Would like to firstly apologize in the manner in which we made you feel. Our aim is not to make our passengers feel uncomfortable in any way but stress the importance of following the covid regulations for safety.”
Hi, Would like to firstly apologize in the manner in which we made you feel. Our aim is not to make our passengers feel uncomfortable in any way but stress the importance of following the covid regulations for safety.
— FlySafair (@FlySafair) February 14, 2021
Many Twitter users felt that the airline did not have to apologise to the passenger, as officials are legally required to make sure customers abide by the rules.
“Safair, don’t waste data apologising to this person. One less risky customer on your plane will make it safer for all of us! Stick to the hardline on this. The wellbeing of society must trump the manufactured outrage of one customer,” one man tweeted.
Safair, don’t waste data apologising to this person. One less risky customer on your plane will make it safer for all of us! Stick to the hardline on this. The wellbeing of society must trump the manufactured outrage of one customer.
— Suntosh Pillay (@suntoshpillay) February 14, 2021
Another user added: “Not sure why @FlySafair is apologising. ??This message is threatening if one plans on not being compliant, being a total nuisance & a health hazard.”
Not sure why @FlySafair is apologising. ?This message is threatening if one plans on not being compliant, being a total nuisance & a health hazard.
— Sbu Mpungose (@SbuMpungose) February 15, 2021
Written by: Tamlyn
Airline COVID-19 regulations COVID-19 latest FlySafair mask regulations South Africa lockdown rules Travel SA
Every "Hive" needs a Queen B and Bonolo "Bee Sting" Molosiwa is Kaya 959's honey who brings in the money. With her bubbly personality, infectious laugh, Bee Sting radiates positive energy which is all you need to get your weekend off to the best start. Don't miss the Afrobeat Dancehall Ragga (ADR) Top 10 on The Hive with Bee Sting every Saturday from 18h00 - 21h00.
closeTune and Chill with Tyroline Franks on Kaya 959. Weekends, Saturday and Sunday, 15pm-18pm.
closeOn the Beat with George Manyosi on Kaya 959. Saturday's, 18pm-21pm.
closeKaya 959 takes back Sundays with A Touch of Soul, the only show bringing you soul and RnB music that touches your mind, body and spirit. The Best T in the City, T-bose takes you back to a time when music was made to last. A Touch of Soul is the perfect wind-down to your weekend. Sundays 14h00 to 18h00.
closeThe Jazz Standard with Brenda Sisane. Sunday's 12:00-15:00.
closeWITH XOLA DLWATI: SATURDAYS 12:00 -15:00 Spade of Hearts is a fuse of love and soulful sounds, pulling at your heartstrings. Tune in for songs that will take you down memory lane. It is the sound that once dominated your playlist. It airs Sundays 12:00 – 15:00.
closeThe World Show is informative, expansive, and largely pan-African. This is a musical journey that bridges generations and genres, travelling across continents and timelines, with in-depth interviews and features. ‘The World Show’ is a four-hour global journey through sound – featuring the freshest tracks from home and afar.
close© 2024 Kaya 959 | On The Street On The Air
THIS PRIVACY STATEMENT FORMS PART OF KAYA 959’S TERMS OF USE POLICY. IF YOU DO NOT AGREE WITH ANY TERM OF THIS PRIVACY STATEMENT, YOU MUST CEASE YOUR ACCESS OF THIS WEBSITE IMMEDIATELY.
POPIA Act – To promote the protection of personal information processed by public and private bodies; to introduce certain conditions so as to establish minimum requirements for the processing of personal information; to provide for the establishment of an Information Regulator to exercise certain powers and to perform certain duties and functions in terms of this Act and the Promotion of Access to Information Act, 2000; to provide for the issuing of codes of conduct; to provide for the rights of persons regarding unsolicited electronic communications and automated decision making; to regulate the flow of personal information across the borders of the Republic; and to provide for matters connected therewith.
RECOGNISING THAT—
AND BEARING IN MIND THAT—
AND IN ORDER TO—
1.1.“Personal Information” means information relating to an identifiable, living, natural person and where it is applicable, identifiable, existing juristic person, including all information as defined in the Protection of Personal Information Act 4 of 2013.
1.2 Parliament assented to POPIA on 19 November 2013. The commencement date of section 1, Part A of Chapter 5, section 112 and section 113 was 11 April 2014. The commencement date of the other sections was 1 July 2020 (with the exception of section 110 and 114(4). The President of South Africa has proclaimed the POPI commencement date to be 1 July 2020.
1.3. “Processing” means the creation, generation, communication, storage, destruction of personal information as more fully defined in the Protection of Personal Information Act 4 of 2013.
1.4. “You” or the “user” means any person who accesses and browses this website for any purpose.
1.4. “Website” means the website of the KAYA 959 at URL www.kaya959.co.za or such other URL as KAYA 959 may choose from time to time.
2.1. KAYA 959 respects your privacy. This privacy policy statement sets out KAYA 959’s information gathering and dissemination practices in respect of the Website.
2.2. This Privacy Policy governs the processing of personal information provided to KAYA 959 through your use of the Website.
2.3. Please note that, due to legal and other developments, KAYA 959 may amend these terms and conditions from time to time.
3.1. By providing your personal information to KAYA 959 you acknowledge that it has been collected directly from you and consent to its processing by KAYA 959.
3.2. Where you submit Personal Information (such as name, address, telephone number and email address) via the website (e.g. through completing any online form) the following principles are observed in the processing of that information:
3.2.1. KAYA 959 will only collect personal information for a purpose consistent with the purpose for which it is required. The specific purpose for which information is
collected will be apparent from the context in which it is requested.
3.2.2. KAYA 959 will only process personal information in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed.
3.2.3. Personal information will only be processed for a purpose compatible with that for which it was collected, unless you have agreed to an alternative purpose in writing or KAYA 959 is permitted in terms of national legislation of general application dealing primarily with the protection of personal information.
3.2.4. KAYA 959 will keep records of all personal Information collected and the specific purpose for which it was collected for a period of 1 (one) year from the date on which it was last used.
3.2.5. KAYA 959 will not disclose any personal information relating to you to any third party unless your prior written agreement is obtained or KAYA 959 is required to do so by law.
3.2.6. If personal information is released with your consent KAYA 959 will retain a record of the information released, the third party to which it was released, the reason for the release and the date of release, for a period of 1 (one) year from the date on which it was last used.
3.2.7. KAYA 959 will destroy or delete any personal information that is no longer needed by KAYA 959 for the purpose it was initially collected, or subsequently processed.
3.3. Note that, as permitted by the Electronic Communications and Transactions Act 25 of 2002, KAYA 959 may use personal information collected to compile profiles for statistical purposes. No information contained in the profiles or statistics will be able to be linked to any specific user.
4.1. KAYA 959 may use standard technology to collect information about the use of this website. This technology is not able to identify individual users but simply allows KAYA 959 to collect statistics.
4.2. KAYA 959 may utilise temporary or session cookies to keep track of users’ browsing habits. A cookie is a small file that is placed on your hard drive in order to keep a record of your interaction with this website and facilitate user convenience.
4.2.1. Cookies by themselves will not be used to identify users personally but may be used to compile identified statistics relating to use of services offered or to provide KAYA 959 with feedback on the performance of this website.
4.2.2. The following classes of information may be collected in respect of users who have enabled cookies:
4.2.2.1. The browser software used;
4.2.2.2. IP address;
4.2.2.3. Date and time of activities while visiting the website;
4.2.2.4. URLs of internal pages visited; and
4.2.2.5. referrers.
4.3. If you do not wish cookies to be employed to customize your interaction with this website it is possible to alter the manner in which your browser handles cookies. Please note that, if this is done, certain services on this website may not be available.
5.1. KAYA 959 takes reasonable measures to ensure the security and integrity of information submitted to or collected by this website, but cannot under any circumstances be held liable for any loss or other damage sustained by you as a result of unlawful access to or dissemination of any personal information by a third party.
6.1. KAYA 959 has no control over and accepts no responsibility for the privacy practices of any third party websites to which hyperlinks may have been provided and KAYA 959 strongly recommends that you review the privacy policy of any website you visit before using it further.
7.1. If you have any queries about this privacy policy please contact us by emailing [email protected]